Consumer Protection

Consumers are one of the important factors in the development of economy of any nation. The purpose of the enactment of this legislation is for the better protection and for the interests of consumers. The basic principle that it is based on is "CAVET EMPTOR" (let the buyer beware). But unfortunately nowadays duplicity and cheating by way of overcharging, black marketing, misleading advertisements, etc has become the common practice of greedy sellers and manufacturers to make unreasonable profits. In this context, it is the duty of the government to confer some rights on consumers to safeguard their interests.



Right to Safety: The right to be protected against goods which are hazardous to life and property.

Right to Information: The right to be informed about the quality, quantity, purity, price and standards of goods.

Right to Choose: The right to be assured access to a variety of products at competitive prices, without any pressure to impose a sale, i.e., freedom of choice.

Right to be Heard: The right to be heard and assured that consumer interests will receive due consideration at appropriate forums.



Along with the Rights of consumer here are the some responsibilities of the consumer which should be followed.

Illiteracy and Ignorance: Consumers in India are mostly illiterate and ignorant. They do not understand their rights. So it's our duty to know about our rights and to use it in the right place.

Unorganized Consumers: In India consumers are widely dispersed and are not united. They are at the mercy of businessmen. On the other hand, producers and traders are organized and powerful.

Spurious Goods: There is increasing supply of duplicate products. It is very difficult for an ordinary consumer to distinguish between a genuine product and its imitation. It is necessary to protect consumers from such exploitation by ensuring compliance with prescribed norms of quality and safety. Always check the norms of the product.

False Advertising: Some businessmen give misleading information about quality, safety and utility of products. Consumers are misled by false advertisement. To stop this, we the consumer have to know about the product.

Malpractices of Businessmen: Only consumer can avoid and stop the mal practices of the businessmen by opposing them. So this is one of the duty of consume



District Forum: Where the value of goods and services involved is less than Rs. 20 Lakhs.

State Commission: Where the value of goods and services involved is more than Rs. 20 Lakhs in value but does not exceed Rs 1 crore.

National Commission: Where the value of goods and services involved is more than 1 crore.



Sl. No. Total Value of goods or services and the compensation claimed Amount of fee payable
District Forum
(1) (Upto one lakh rupees - For complainants who are under the Below Poverty Line (Nil
(2) Upto one lakh rupees Rs.100
(3) Above one lakh and upto five lakh rupees Rs.200
(4) Above five lakh and upto ten lakh rupees Rs.400
(5) Above ten lakh and upto twenty lakh rupees Rs.500
State Commission
(6) Above twenty lakh and upto fifty lakh rupees Rs.2000
(7) Above fifty lakh and upto one crore rupees Rs.4000
National Commission
(8) Above one crore rupees Rs.5000

With our in-depth knowledge and unparalleled experience in the field of Consumer Protection we are able to productively serve our clients. Our firm handles matters before the Consumer Protection Forum and the commission i.e. the District forum, State Commission and National Commission.

Consumer Protection Act.pdf

G.D. Bansal & Associates


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